One lovely thing about a new year is that sense of a fresh start and an open calendar. Of course, that calendar tends to fill up pretty quickly with work and travel commitments. One way to make sure you’re factoring…
A number of my clients, especially the non-profits, spend a lot of time and energy on staff surveys. They will bring me in to help interpret the results, discuss them with staff, and develop a plan to improve in the areas where they didn’t score well. Here are some conclusions I’ve come to in doing this work.
- You’re almost certainly spending too much time on this. You’d be better off building a high performing, successful organization where employees are engaged, busy and rewarded. Make it a good place to work and you won’t need to worry about survey results.
- The happiest staff are engaged and busy and don’t spend time on these surveys. That means you’re hearing from the unhappy. That tends to skew the data. If you focus too much on the glass half empty crowd, you’ll neglect core business.
- If everyone is happy, you’re doing something wrong. If you’re moving things forward, challenging people and raising the bar, there will always be pockets of discontent. Not everyone appreciates change. A complete absence of discontent should set off alarm bells. That’s called coasting. It generally happens before a crash.
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