But the bad news here is that you can’t change someone else’s behavior. If they are miserable and resentful, they are probably having a much worse day than you are. Instead of worrying about what you or the company…
This phrase is attributed variously to St Francis and the Book of Proverbs. It seems appropriate on an Easter and Passover weekend. It has come up recently in work I’ve been doing with teams that are frustrated when their colleagues do not understand them. They describe scenes of irritation and rising blood pressure as they point out the fault in the thinking of others. But they readily admit that the first step in being understood is first to understand.
If you’re getting nowhere explaining your point of view, stop and listen. Listen carefully, demonstrate you understand, acknowledge what the other person is saying. Summarize what they have said to see if you’ve understood correctly. If/when they agree with your summary, let them know you see things differently and ask if they would be curious to hear how. Then seek to be understood. No one said it would be easy. But it can be very effective.
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