They can be hard to have. We worry about the other person’s reaction. Will they be hurt or angry? We worry about our own reaction. Will we hear something we don’t want to hear? Candid conversations are hard to have…
A leader at a professional services firm recently told me that in their company, the employee experience had become as important as the customer experience. Obviously, you can’t focus solely on employees or there would be no reason for the company. But when talent is scarce and your people are your biggest asset, you need to make sure you’re investing sufficiently.
A simple way to do that is to help people build relationships across the organization. The wider and deeper the relationships they have, the more effective they can be, the faster they can resolve issues, and the more likely they will share information that results in new ideas and new business. You can help them by supporting internal professional networks, investing in group leadership development programs, sponsoring mentoring initiatives, rewarding people who move laterally, and even funding Happy Hours. If your people are your biggest asset, invest in them. Your customers will thank you.
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